Patient Resources

New Patients

We welcome new patients. Please arrive 10 minutes prior to your appointment time to complete the new patient forms, available to download here. Our reception staff can assist if you have any questions.

The Practice recommends a longer appointment for your first consultation so that our clinical staff can collect your health information and perform a thorough health summary. At this appointment you will be seen by one of our practice nurses, then the doctor.

Appointments

Every effort will be made to accommodate your preferred time. Emergencies will always be given priority and our reception staff will attempt to contact you if there are any unforeseen events that may affect your appointment time.

Our standard appointment time is 15 minutes however, longer consultations are available and encouraged if there are multiple issues you would like to discuss with the doctor.

Walk-ins are welcome and will be seen by the first available doctor in an emergency. If it is not an emergency we will endeavour to make an appointment at a mutually acceptable time.

If you are unable to attend for any reason please call the Practice as soon as possible to cancel your appointment. Failure to attend appointments may result in a fee.

To book an appointment please phone 1300 556 766 or book online.

Billing Fees

Standard Consultation
$78.00 adults (rebate $37.05)

Long Consultation
$129 adults (rebate $71.70)

Bulk Billing for all patients 18 years and younger, DVA card holders, Pensioners. Children’s immunisations will also be bulk-billed. Card holders must present card at the time of the appointment.

Minor procedures may incur a gap and a facility fee for the cost of surgical materials (eg local anaesthetic, suture materials and dressings).

For further information please contact reception.

Home Visits and After Hours Care

For home visits outside of the normal hours of operation The Health Hub recommends the National Home Doctor Service (NHDS) 13 SICK (13 7425). All regular patients of The Health Hub will be bulk-billed.

The closest Emergency Department:

Flinders Medical Centre Emergency Department
Flinders Dr, Bedford Park SA 5042
(08) 8204 5511

Telephone Interpreter and National Relay Services

If you or a family member requires an interpreter, please advise the receptionist when booking an appointment. The Health Hub Family GP uses the Telephone Interpreter Service (TIS) 1300 131 450 for patients from non-English speaking backgrounds. We also use the National Relay Service (NRS) for patients who suffer from hearing impairment. We can organise an “over the phone” service or with 48 hours notice an “on site” service can be arranged.

Reminder and Recall System

We consider your participation in health monitoring to be an important part of your health care. We have a reminder and recall system for follow-up visits and routine health checks to assist you in this. You can elect to receive reminders either by SMS or phone.

Our surgery also participates in national/state reminder systems and registers, with your consent. e.g. Australian Childhood Immunisation register. Please see our Privacy Policy for further information on how the practice discloses health information to others and the use of information for quality improvement and research. If you do not wish to be included in these services please advise the doctor or practice staff.

Test Results

Patients may book a consultation to collect and discuss their results. However, where previously agreed with your Doctor you may obtain results by calling the Practice Nurses on 1300 556 766.

Script Requests and Referrals

Repeat prescriptions and all new medications require a consultation so that the doctor can check your health and update your records.

If you receive a referral to another GP or Healthcare provider during a consultation, you’re able to give a copy of the referral to our reception staff and they will fax your referral to the nominated healthcare provider for you. A copy of the document will automatically be added to your file for future reference.

Everyone at our practice has the right to participate in decision about their healthcare therefore you are informed of any out of pocket costs before a referral is made to another healthcare provider. This allows you to make an informed decision regarding your healthcare.

Transfer of Records

If you’re a new patient of The Health Hub and would like your medical records transferred to us from your other GP please request a Transfer of Medical Record Form available at reception. Once completed and returned to reception, our staff will liaise with your former GP to arrange your health records to be transferred to us.

Patient Feedback

Our aim is to provide exceptional quality of service in a comfortable and welcoming environment, while attending to your needs efficiently. Please don’t hesitate to contact reception with any queries you may have about The Health Hub Family GP.

Occasionally, we invite patients to complete questionnaires on their view of the practice and how it could be improved. These surveys are confidential and help us improve our service. We believe patients’ feedback is essential in improving our service. Therefore, if you have any concerns or suggestions, please phone or complete a feedback form to:

Practice Manager:
4 Waterloo Street, Glenelg, SA. 5045
Email: info@healthhubadelaide.com.au
1300 556 766

We genuinely wish to hear from you and we want to know if you are concerned about any aspect of our service. We believe that problems are best dealt with through the practice and will endeavour to address any issues promptly. However, consumers are entitled to contact the South Australia Health and Community Services Complaints Commissioner:

Health and Community Services Complaints Commissioner:
Level 4 East Wing, 50 Grenfell Street, Adelaide, 5000
1800 232 007